Community Update

If I could give zero stars I would. I ordered a fence online from this company through their website about a week ago and a day later my credit card was charged for the total cost of my order. Since then I called multiple times every day trying to speak with someone about my order. For about a week I would only get someone to pick up maybe once out of every ten or so calls. When an actual person did pick up no one was available who could help me. I was finally able to get a hold of an actual sales person yesterday morning who seemed like he might be able to help me. He took my info and said he would get back with me "soon". After not hearing anything all day I called back in the afternoon and was told that the person who was helping me "had just stepped out" and he would call me back. This morning, over a week after I initially placed the order the company charged my credit card for a second time for my full purchase price. I only found out because my credit card's fraud prevention service caught it and called to ask me about the second charge. I immediately called Belmont to attempt to get a hold of a manger to solve the issue. After being placed on hold for 20 minutes I hung up and called back. After another 20 minutes of holding I hung up and called back again. I informed the person that this was the last time I was going to call and was ready to file my complaint with the BBB and my credit card company if I wasn't able to speak to a manager, but I would very much like to settle this without having to go through all of that trouble. After being on hold for another 30 minutes I gave up and here I am. Without a doubt the worst customer service I have ever experienced. I wish to god that I had seen their BBB reviews before I placed my order and spent countless hours trying to remedy my mistake.